Beta access
Describe your marketplace, current seller-account status and the operating question you want OmniSeller to help answer.
Request beta access →Direct contact
Get help from a person.
Whether you are evaluating the beta, troubleshooting a connection or making a privacy request, start with the channel below that best matches your need.
Technical support
Include the page, approximate time, expected result and error message. Do not include credentials or raw seller data.
Email product support →Privacy or security
Request access, correction, export or deletion of personal information, or report a suspected security issue.
Contact data support →Support information
What to include—and what to leave out.
Email is a direct contact route, not a secure channel for secrets or bulk marketplace exports.
Include
Your name, organization, account email, affected OmniSeller page, approximate time, marketplace region and the text of any visible error.
Do not include
Seller Central passwords, one-time codes, LWA credentials, refresh tokens, access tokens, payment-card data or customer personal information.
Response target
During private beta, Nexa aims to acknowledge support email within two business days. This is a target, not a guaranteed service-level agreement.
Service status
A public automated status page is not yet available. Confirm suspected outages through the product-support channel.
Common questions
Before you connect.
Does OmniSeller need my Seller Central password?
No. The intended connection uses Amazon's authorization flow. Never send your Seller Central password to OmniSeller or Nexa.
Why might beta access be delayed?
Access depends on OmniSeller production readiness, the requested marketplace, Amazon permissions and the suitability of the current workflow for your use case.
Can OmniSeller change my listing prices?
Not in the current beta. The published scope is focused on visibility, listing checks and profitability analysis—not automatic repricing or catalog edits.
How do I disconnect my account?
Use the connection controls when available or email support. You can also review and revoke application authorization from your Amazon account controls.
How do I request deletion?
Email the privacy channel from the address associated with your OmniSeller account. Identity verification may be required before data is disclosed or deleted.
Email OmniSeller support
info@nexastore.com
Use “OmniSeller” and the request type in the subject line so the message can be routed correctly.